FAQ — Frequently Asked Questions
These are questions we received from customers before you. You may find the answer to your question here and get a clear idea of what to expect from our services.
How do I book an appointment?
Simply via our online booking system, by phone at +420 608 332 881, or with our operator in chat (bottom right corner). You can also try walking in without a booking, but we cannot guarantee your barber's availability. First time with us? See our first visit guide.
Do I need an account or the app?
No. You can create a booking without signing in. A web account (the same as in the Real Barber app) is useful for reservation history, favourites, the RB Coins wallet, and faster rebooking. You can sign in anytime from the mobile Menu.
Do you provide services outside your locations?
Yes — our barbers can come to you at home, even 24/7 if the situation requires it, or before your wedding, party or corporate event. Just call us and we will arrange everything. We believe our home services are the right solution for you.
Can I pay by card or in another currency?
Yes — all our branches have card terminals. Current prices are in our price list.
How far in advance should I book?
We usually accept bookings even a few hours before the service, but if the service is time-consuming or you want a specific barber, we recommend creating a booking at least one day ahead so we can meet your requirements. TIP — if you cannot book your preferred time with your specialist, call us and we will do our best to help.
How early should I arrive, and what if I'm running late?
Please arrive a few minutes before your appointment so we can seat you and go through the consultation. If you know you'll be late, let us know as soon as possible — ideally by phone or in chat. A large delay may mean a shorter service or rescheduling so we don't disrupt the next clients. Tip: before your first visit, see our first-visit guide.
Can I give a service as a gift — buy a voucher?
Real Barber salons also offer gift cards (Gift Card) that can be purchased directly at our branches.
A Gift Card can be issued for any credit amount you choose. The purchased credit is then transferred at the branch to the recipient's RB Coins, which can be used to pay for all services and RB STORE products.
Salon staff handle everything — the customer doesn't need to set anything up. Any unused balance can be used on a future visit or passed on as a gift. If the credit doesn't cover the full cost, the difference can simply be paid.
Can I bring "another gentleman for a shave"?
Yes — let our staff or operator know. They have the current team schedule and, if possible, we will be happy to welcome your dad, friend or business partner along with you.
Your guest will be just as satisfied as you — and they will surely remember your recommendation.
How often can I come for a haircut?
It always depends on individual needs. Your barber should advise how long your new style will last and how wearable it is. Many customers care about their look all the time — even weekly — so there is no limit on how often you can visit. Book easily online — see prices in the price list.
What are your opening hours?
We are open every day of the year including holidays — Easter, Christmas and New Year's Eve. Weekdays 9:00–21:00 at all branches; weekends 10:00–18:00. Addresses and maps are in contacts.
Where can I park, or how do I get to you?
Each branch has different parking and public-transport options. Addresses, maps and travel tips are in contacts or on the branch map (Modřany, Kačerov, Hagibor, Barrandov).
Can I cancel or reschedule a booking?
Yes. Please let us know as early as possible — ideally at least an hour before. We do not charge cancellation fees. After signing in you can cancel or change a booking in My reservations in your account, or contact us by phone or in chat. Online cancellation may be limited shortly before the appointment; if you cannot cancel in the account/app, please call us.
I have no idea how I want my hair and beard styled — can you advise me?
Absolutely — before every service we focus on clear agreement about the look you want. Customers trust us and we always recommend what we believe works best. We especially welcome when you come with basic requirements such as minimum and maximum length — we can then design the most suitable cut for your head shape, face, hair and beard quality and length. Before your visit, browse our hairstyle gallery or read tips for your first visit.
What if I'm not happy with the result?
We stand behind customer satisfaction — if you are not happy with our work, you will not pay. Please tell us at the salon or contact us. More about our approach is in About us.
How do I choose the right barber?
Choosing the right barber is an important step to being happy with the result and enjoying every visit. Here are a few tips:
- Recommendations from friends:Ask friends, family or colleagues for recommendations. If they had a good experience, you probably will too.
- Check reviews online:Look at reviews and ratings of barbers in your area for useful insight into their services and professionalism.
- Visit in person:The best way to see if a barber is right for you is to visit. Look at the workspace, how they communicate with clients and the overall atmosphere.
- Try a small test:If you are unsure, try a simpler service or just a trim to see if their style and approach suit you.
- Communicate your expectations:Before the cut or shave, tell the barber what you want. Good communication is key to a result you will be happy with.
Finding the right barber can be crucial for your satisfaction. Stay open, communicate clearly and try different options until you find the one that fits you.
Didn't find what you were looking for?
If you have gone through our FAQ and still cannot find an answer, email us or call.
We will get back to you as soon as we can.